Account Manager, Japan

  • Tokyo, Japan
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square's global Account Management team works with existing high value Square sellers to further grow their businesses using Square's powerful ecosystem of products. Our Account Managers partner with Sales, Product and Marketing teams to understand our existing sellers, meet their needs and grow their businesses with Square solutions. We are looking for an Account Manager to join our Japan team. You will report to the Manager, Account Management in Japan, and will be based in our Tokyo office. 

Working with your Lead, you will be an experienced account manager (specifically upselling and cross-selling to existing customers), able to understand the unique challenges and opportunities for account management in Japan, and help promote long-term success for existing Sellers on Square. You will partner with local and global Square operational teams to help shape processes, systems, and metrics to ensure excellence in account management in Japan. You will also work on high impact projects for the Account Management team in Japan.

You will:

  • Grow and retain a multi-million dollar portfolio of Japan based sellers

  • Understand customer needs, and Japanese market trends, to ensure Account Management and Square is delivering remarkable solutions to our sellers

  • Cross sell and upsell products and features through discovery, education and product onboarding support 

  • Strategically address customer concerns and issues to strengthen client relationships 

  • Collaborate with the account management global working group by sharing seller insights, recommendations, operational needs and growth opportunities in Japan

  • Work with Square teams (Sales, Product, Marketing) in Japan and the US to help uncover and surface product insights

  • Use Square's value propositions to negotiate custom pricing with micro, SMB and strategic size sellers

  • Achieve (exceed) targets - revenue outputs, inputs, customer satisfaction, and operational goals


You have:

  • The ability to work with Japan-based customers in Japanese (writing and phone), and global Square colleagues in English (reading, writing and video meetings)

  • Sales experience (specifically upselling and cross-selling existing customers) in a metrics-driven, high-growth sales organisations

  • Experience discovering and closing sales opportunities, managing a pipeline and building client relationships to achieve revenue targets

  • Interest in business operations and strategy

  • Experience using Salesforce or other CRM tools BA/BS Degree or equivalent experience

  • Ability to work with internal Square teams and departments at all levels

  • Knowledge about how new technologies can help better serve small and medium size businesses in Japan

  • Passion for Square and desire to help Square Sellers in Japan


  • Experience in high transaction volume SaaS application or financial services sales

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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