Partner Operations Manager, Issuing

  • San Francisco, CA
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same. 

Job Description

Square builds tools that allow millions of small businesses around the globe to better manage their businesses. The legacy financial system relies on long-standing and often unfair conventions like outdated fees and onerous applications. We are seamlessly integrating payments and banking in one place, without the frustrations and hassles of incumbent banks.

As the Operations Manager for Issuing, you will bring banking products like Square Debit Card to new markets around the globe. You'll work with the Square Banking team to investigate strategic opportunities, prioritizing growth efforts across products and countries. You will manage relationships with our external card partners and bring operational excellence to our cardholders across a portfolio of card products.

You will:

  • Establish processes and operational SLAs based on an understanding of customer needs, quantitative data, and industry trends

  • Lead Square's relationship with essential banking partners, reporting into the Head of Acquirer and Vendor Operations for Payments

  • Manage daily operations and long-term strategy with partners and suppliers, including commercials and contracts

  • Design monitoring tools and practices to ensure Square and its partners are optimized to maximize success while minimizing costs

  • Work cross functionally across engineering, design, marketing, data science, finance, and many others across a globally distributed team

Qualifications

You have:

  • 6+ years of experience in operations, partner management, sales, or an adjacent role

  • 2+ years experience working in the payments space

  • Collaborative skills: Ability to work collaboratively and cross-functionally with internal stakeholders and with partners to achieve strategic results

  • Customer-centric focus: you have customer empathy and can translate their needs into outcomes

  • Experience working with issuer processors and gateways

Even better:

  • Proven experience with cross functional partners in international markets

  • Understanding of the contracts process and commercial negotiation

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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