Product Manager, Cloud Platform

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Platform Infrastructure and Engineering team is the trusted partner for every Square employee, ensuring success by providing the necessary reliable connectivity, tools, technology and platforms. We accelerate product and business progress by enhancing productivity and reducing friction.. In this role you will represent the interests of the business and our engineering teams, using data to communicate those needs, working with engineering to determine features and priorities as to ensure that our platform offering meets our partners needs. The team is looking for a data-oriented person with a cloud and architecture understanding, that can equally connect with product and platform engineers creating a common vision of Square platform and solid feedback channels that foster collaboration.

You Will:

  • Work with platform engineers and engineering managers to promote the most relevant ideas into features.

  • Work with product engineers, platform engineers, engineering managers and program managers to create a road-map for our platform. Plan and prioritize what, and when, the platform teams will deliver.

  • Create processes around understanding and communicating product engineering needs by running surveys, interviews, and other information-gathering techniques.

  • Work with platform engineers and engineering managers to determine product vision.

  • Work with product engineers to measure levels of satisfaction 

  • Work with platform engineers and engineering managers to establish and set Service Level Objectives, and hold engineering teams accountable to Service Level Objectives and delivery.

  • Work with Finance to ensure budget agreement on the product road-map.

  • Promote the platform's work with product engineers to drive adoption.

  • Participate in vendor selection, evaluation and relationship management.

Qualifications

You Have:

  • 10+ years of experience.

  • Experience communicating with different audiences, translating requirements and discussions.

  • A data-driven approach to prioritization and understanding business requirements.

  • Experience leading large projects.

  • Understanding of AWS.

  • Experience understanding technical architecture and design.

 

Even better: 

  • Experience with GCP (Google Cloud Platform). 

  • Experience in product management with platform infrastructure and engineering organizations/teams.

  • Experience working with remote/distributed teams.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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