Cash App is looking for a Risk Analytics Lead to build and manage our Customer Success analytics team for our Customer Operations group, with specific emphasis on our Risk Operations, Risk Management, and other specialty teams. 

This role will be within our Cash Customer Operations team, building the strategy, infrastructure, processes, and tools which maximize customer happiness, team happiness, and operational efficiency. 

You will lead a team of data analysts and engineers to synthesize insights from the vast amount of data captured by Cash, and partner closely with your peer Data Analytics Lead.  You will collaborate with key support team stakeholders to craft strategies to improve the performance of the team. You will also work with other Cash teams to generate and share learnings and drive the execution on your strategic recommendations through project management.

The successful candidate will combine a passion for innovative analysis and predictive analytics with the ability to build, engage, and retain a team of highly talented analysts and engineers. Ideally, this person will have worked in a similar role (operations, support, analytics), and will feel comfortable interacting with other stakeholders and senior management on a regular basis.

• Bachelor's degree required, with major in analytical or technical field strongly preferred

• 5+ years of analytical experience, in product / BI analytics, business operations

• 3+ years experience in people management.

• At least one year working with Risk Ops and/or Risk Management data analytics.

• Expertise with SQL beyond querying: schema and ETL design, query optimization, data pipeline maintenance, data visualization platforms (e.g. Tableau, Looker)

• Familiarity with scripting/programming for data mining and modeling (R, Python) and ETL development (Ruby, Python)

• Statistics basics required; significant experience working with AB tests preferred

• Ability to juggle and prioritize between a plethora of tasks, accurately scoping out level of effort and impact to the business in order to determine priority order. 

• Proven ability to hire and develop top talent

• Strong collaboration and communications skills across functions including business systems and product health.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.