Square’s Risk and Fraud team is seeking a highly motivated mid-level Fraud Detection Specialist to mitigate transactional fraud within the merchant commerce space. In this role, the ideal candidate would perform detailed analysis of high-risk purchases/transactions, via real-time queues to identify unauthorized transactions across different types of payments (card, ACH, and mobile payments). This position would analyze unrecognizable risk patterns and communicate with our clients in cases where additional information is required. All candidates must be flexible with their schedule; having the ability to work nontraditional shifts as well as some holidays.

Job Responsibilities 

• Monitors numerous real-time queues and reviews high-risk transactions from specified points-of-sale  requiring demonstrated decision making and critical thinking skills

•  Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts

• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;

• Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision.

•  Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;

• Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity

• May Interact with other Risk teams on developing fraud prevention strategy and process

 Job Qualifications 

•  Strong communication skills, self-motivation and results-oriented approach;

• Demonstrated customer service, organizational, and analytical skills

•  Enjoys working in fast-paced and rapidly changing operational environment.

•  Flexibility to adapt and able to manage multiple assignments while working independently;

•  Strong internet research, Google Docs, and overall PC skills; SQL experience a plus;

•  Requires shift-work, including weekends, non-business hours and holidays

•  Experience: 1 year in a risk related role required which includes direct customer support

• Preferred Industry certifications: CFE, AAP

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.