Credit Risk Manager

  • Melbourne, Australia
  • Full-time
  • Alternate Location: Sydney, Australia

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square Credit Risk team assesses and manages potential loan and chargeback risk for sellers processing on Square, and helps onboard new accounts in partnership with our Sales team. We promote the growth of our sellers through in-depth financial analysis, understanding of business models, novel risk tools and approaches, and principled risk-taking. We are looking for an APAC Credit Risk Manager to be based in Melbourne or remotely from Sydney to support our growing seller base by leading a team of experienced Credit Analysts and Underwriters in Australia and Japan who review merchant accounts. They conduct reviews of our sellers, assessing credit risk associated with loan and processing activity. You will bring excellent people management and commercial credit experience and will use your skills to find unique solutions in how we promote growth, provide an innovative credit experience, and manage loss at Square.  You will report to the APAC Risk Lead, based in Melbourne.

You will: 

  • Manage a team <5 of Credit Risk Analysts and Underwriters responsible for managing loan and chargeback risk in our seller base

  • Ensure operational and loss performance goals are met

  • Review and approve credit requests and escalations

  • Create frameworks, policies, and procedures to manage risk

  • Monitor business loan accounts to maintain default rate within investor requirements and manage recovery operations where necessary

  • Identify portfolio and seller trends to inform and prioritise new policy creation

  • Determine and report on metrics

  • Create processes and reporting to systematically manage seller and portfolio risk

  • Work with Square teams including Sales, Account Management, Compliance and Legal and propose tailored solutions to promote growth whilst mitigating risk.

  • Partner with other teams to serve as an expert on credit risk

  • Participate in ongoing training to maintain current knowledge of AML/KYC requirements and perform AML/KYC responsibilities


You have: 

  • People management experience <5

  • Demonstrated direct lending operations supervision experience, including servicing and debt collection

  • Underwriting and financial statement analysis skills

  • Comfort with diverse risk management tools and techniques

  • Knowledge of credit principles and ability to share this knowledge and build partnerships in writing, over the phone, through video and in person

  • Logical approach, able to solve problems when presented with imperfect information

  • Genuine interest and curiosity in helping small businesses succeed

Nice to Have

  • Japanese fluency, both written and oral

  • Credit or banking experience in Japan or other Asian markets

  • Experience working in a global organisation; technology, B2B or e-Commerce

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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