Product Manager, Customer Connections Engineering

  • San Francisco, CA, USA
  • Full-time
  • Alternate Location: San Francisco, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The CCE (Customer Connections Engineering) team delivers tools that eliminate toil for Squares who work directly with sellers so they can deliver amazing experiences to our customers. As a Product Manager on our CCE team, you will develop the strategy, set the roadmap, and determine the requirements - in collaboration with our engineering, design, and our internal customers - to create internal products that deliver on our mission to help our internal Advocates and Account Managers to work smarter in creating value for Square’s customers. You will work directly with our superb CCE engineers and designers, report to the Product Lead for Automation, and collaborate with product managers in our Seller Experience Automation organization.



  • You are a systems thinker with a passion for building tools used by internal teams

  • You can provide direction and rally a team on the highest priority problem to solve

  • You can advocate for collaborative solutions with a diverse group of partners

  • You enjoy working with other teams with as much passion as consumers

  • You have a growth-based approach to the success of your product

  • You can write and present with brevity and clarity

  • You have at least 3 years of experience in product management

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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