The Global Account Management team helps merchants get the most out of Square through direct business consultation and product education. We retain and grow Square’s existing seller base and provide insights to Square’s product teams. Account Management’s Program Management team leads strategic and operational projects to improve the seller experience and the efficiency of the organization. As a Program Manager, you will assemble cross-functional teams to tackle some of the biggest challenges our organization faces today and ensure the timely execution of projects, as we build toward the future of Account Management. 

You Will:

• Deeply engage with Account Managers, Account Management Leadership, and Analytics to understand the organization’s top operational challenges, synthesizing data and insights to document current state and desired state outcomes
• Develop project plans with clear goals, scope, and deliverables across all impacted functional areas
• Collaborate closely with technical stakeholders to scope and prioritize operational solutions, balancing trade-offs between speed to roll-out and remarkability
• Provide seamless change management for initiatives impacting the global team, ensuring no detail is left out and all impacts are accounted for
• Closely monitor launches via measurable KPIs and stakeholder feedback and drive forward iterations

You Have:

• 4+ years of project or program management experience
• Extensive experience collaborating cross-functionally to scope and roll-out solutions to solve strategic business problems
• The ability to manage multiple projects simultaneously, often with competing priorities, resources and timelines
• Strong written and verbal communication skills and the ability to build relationships and influence across the organization
• A keen eye for prioritization and a high attention to detail
• Proficiency with data, analytics, and visualization technologies (Snowflake SQL and Looker equivalents) are pluses

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.