IT Support Specialist
- Full-time
Company Description
Job Description
As an IT Support Specialist you will collaborate with Square employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working on a technical support desk or at a walk up support station, with advanced knowledge/certification in Windows, MacOS, or Linux. This position is based in Oslo, Norway primarily supporting our Tidal team and providing secondary support to other locations via a virtual helpdesk format.
You will:
Answer questions and provide support for Square employees in person at our amazing offices and online (via email, Slack, and tickets).
Image Mac, Windows, and Linux computers and configure these computers for Square employees
Work with various IT departments and the IT Support team to be the point person at the Square office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.
Perform small project based work to improve IT and Square systems
Showcase your knowledge by training other employees on new applications, hardware, and more!
Qualifications
You have:
A drive to assist customers and solve their technical problems.
End-user support experience for MacOS, Chrome, and Windows
Problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over wifi and VPN
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work some weekend days
Even Better:
VOIP administration experience, especially with Amazon Connect
Experience troubleshooting Chrome OS
Experience building Windows images
Command-line Unix experience
You’ve used Atlassian products before, especially JIRA
Being a serious A/V geek!
Experience with GSuite tools including GMail, Google Docs, and Google Calendar
You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification.
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.