Compliance Specialist
- Full-time
Company Description
Job Description
The Compliance Team works to protect Square, Square Sellers, and promote safe growth across our ecosystem. Square's Australian Compliance Team is looking for a Compliance Specialist to assist with compliance operations within the merchant commerce space. Reporting to the Compliance Lead - Australia, you will perform detailed analysis of customer onboarding and other compliance queues to identify compliance risks. You will analyze and identify non-compliances and take measures to resolve inconsistencies including communicating with Square clients, raising suspicious matter reports and escalating cases.
Qualifications
You Will:
- Monitor and action Compliance queues and review transactions from client activity;
- Use policies to determine if activities or transactions are non-compliant and should be canceled, deactivated or reported;
- Undertake project work and compliance program enhancements;
- Help develop policies and program;
- Maintain or exceed established service level agreements and guidelines
- Manage escalations through multiple channels (Internal Communication Systems, Customer Relationship Management systems) from partners
- Conduct analysis of transactional and customer activity to link monitor transactions and accounts to for non-compliant activity and report suspicious activity
- Support the disputes process including researching and compiling information\
- Advocate for customers by identifying trends in issues and suggesting improvements to Square processes and products
- Build knowledge of Compliance Risk at Square, and the broader payments industry
- Proactively and positively engage in the team environment and support the compliance team.
You Have:
- 2 plus years working with AML/CTF Operations
- Experience working in a customer-focused environment, handling multiple projects
- Strong research abilities
- Desire to improve customer experience
- Passion for Square and interest in the technology industry
- Experience working in a finance or risk environment
Even Better:
- ACAM certified
- Relevant tertiary education
- Compliance operations experience
- Fin-tech, Banking or insurance industry experience
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.