Employee Relations Business Partner

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

You will:

  • Conduct investigations with varied levels of complexity, including drafting responses, conducting interviews, compiling documentation, reviewing systems, writing reports.

  • Partner with HR Business Partners, Legal team and HR Investigations team to recommend and implement solutions 

  • Build and maintain ER metrics and review on a quarterly basis review

  • Create insights from data to diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations

  • Identify efficiencies for employee relations and investigations practices. Support operationalization of core practices and processes

  • Provide guidance to HRBPs on a myriad of issues including:

    • Policy interpretation

    • Policy violations

    • Performance management

  • Support internal projects/initiatives as needed

  • This role reports to the HR Advisory Lead


You have:

  • Experienced professional with a demonstrated understanding of employee relations

  • Proven to resolve a wide range of issues in creative ways

  • 5-8 years related experience or as an HRBP with demonstrated employee relations experience

  • Proven ability to effectively organize, prioritize, and handle multiple assignments simultaneously

  • Able to build strong partnerships and work closely with managers, senior leaders, Legal and HR colleagues

  • Superb communication skills including effective listening and writing. Ability to express thoughts in a clear and concise manner

  • Consistently exhibits high levels of discretion, integrity and confidentiality

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources