Business Analyst, Account Management Strategy
- Full-time
- Alternate Location: New York, United States
Company Description
Job Description
The Account Management team helps merchants get the most out of Square through direct business consultation and product education. We retain and grow Square's existing seller base and provide insights to Square's product teams. The Account Management Strategy & Analytics team uses data to guide the Account Management team's program design, operations, and seller engagement strategy.
As a Business Analyst on the Account Management Strategy & Analytics team, you will identify areas of opportunity to improve the efficiency and affect of the team, implement scalable solutions, and build data visualizations to understand performance compared to goals. We're looking for individuals that have a passion for diving into data, analyzing trends, and making an impact.
Qualifications
You Will
Use data to drive analysis and actionable recommendations to shape program design, operations, and strategy
Work with Account Management leadership to set performance targets and provide insight to drivers of pacing against goals
Develop program-level KPIs and dashboards, highlighting trends over time and areas for improvement
Collaborate with Square’s go-to-market teams, including Customer Success and Sales, to optimize the seller experience through their lifecycle with Square
Perform analysis to inform staffing coverage needs across product escalation channels and new Account Management initiatives
Qualifications
2+ years of analytical experience
Proficiency with data, analytics, and visualization technologies (we use SQL and Looker)
Experience with applying quantitative analysis and logical reasoning to influence business outcomes
Success with driving complex projects from start to finish
Creativity in developing new processes, analyses, and recommendations
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources