Product Manager, Payment Platform Reporting and Analytics

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Payments Platform is an open, global financial services platform for developers who serve sellers (merchants). It provides the necessary components to manage identity, process payments across multiple channels, hold and transfer funds, and provide accounting, reconciliation, and reporting in a secure and compliant way.

The Payment Platform is looking for a product manager to lead our analytics and reporting products. In this role you will lead the direction of your product by setting the vision and strategy and partnering with engineering to drive execution. You will champion and balance the needs of multiple stakeholders spanning our sellers, our banking and payments network partners, and both first- and third-party developers who innovate on behalf of our sellers.

You Will:

Run your product like a business: manage the entire product life cycle from ideation, to planning and execution
Define product vision and roadmap for payments reporting and dashboard experience
Focus the team on the most impactful projects by understanding the jobs to be done, synthesizing those needs into your product roadmap, and defining key metrics
Ensure your cross-functional team has a strong understanding and empathy with sellers/merchants using Square and developers building with Square.
Collaborate with engineers, product marketers, analysts, designers, and writers to build the product experience and own the success of your product
Deliver optimal user experience for sellers who use the product to analyze and understand their payments.
Manage expectations by communicating progress to stakeholders and partners
Ensure the health of your product by balancing new features with maintenance and technical debt.

Qualifications

5+ years of product management experience or equivalent and strong customer empathy
Experience with OLAP (online analytical processing), data warehousing, and familiarity with GraphQL and Amazon Elasticsearch
Demonstrated success launching and scaling platform products with public APIs, SDKs, or toolkits and maintaining them across multiple versions
Great interpersonal and communication skills that shine when you’re talking with a customer, working with engineers, or engaging a cross-functional audience
Passion for our purpose of economic employment and innovation on behalf of our sellers and developers
Experience in financial services is a plus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources