Customer Success Advocate - English/Spanish Bilingual
- Full-time
Company Description
Job Description
We started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. Square operates in 5 markets globally and this role is based in our Dublin office. You are dedicated to details, professional communication, and providing world-class customer service, acting as the voice of Square in a new market and region. You have demonstrated experience using your proximity to customers to identify improvements to the customer experience. You are curious, a problem solver, and motivated by the challenge of building our small, but strong and growing, operation here in these early days for Square in Dublin. You will report into the Lead of Customer Service for the UK/EU.
You Will:
- Spend the majority of your day interacting with Square sellers by phone, email, Twitter and Facebook
- Connect with sellers to discuss their needs and how Square products can help them start, run and grow their business
- Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues
- Analyse trends in customer issues and suggest improvements to processes and products
- Identify and draft improvements to online help content and internal documentation
- Work with other teams and functions across regions to improve product and procedures
- Communicate daily in Spanish
Qualifications
You Have:
- A university bachelor's degree or equivalent experience
- Both English and Spanish fluency, spoken and written
- Previous customer service experience
- Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
- Ability to customise the support experience to the needs of individual customers
- Flexibility to work weekends (as part of a rotating schedule) and public holidays as needed
Even Better:
- Fluency in Catalan
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.