Business Systems Analyst, Account Management
- Full-time
- Alternate Location: Seattle, United States
Company Description
Job Description
Square’s Account Management organization works with Square’s largest and most strategic merchants to grow and retain their businesses and to deliver insights to product teams. Within Account Management, the Automation team works to empower data-driven operations and decisioning across the Account Management team.
As a member of AM Automation, you will become an expert on Account Management’s third party tools, with a specific focus on Salesforce. You will work closely with Operations, Strategy, and Business team members to scope and document requests, triage and support current workflows, and build and advocate for solutions. Additionally, you will liaise with the Business Systems team to drive project prioritizations and ensure our proposals align as much as possible across a complex enterprise organization.
You will:
Lead small to midsize system implementation projects for 3rd party tooling from creation to launch
Document current processes, paint points, and identify gaps and opportunities for automation to refine workflows and processes
Participate in all phases of the solutions lifecycle including articulation of use cases, workflows, and evaluation of software solutions
Be a liaison and partner with our Business Systems team
Recognize and advise leadership of concerns and issues with existing processes and propose solutions
Create up-to-date, functional systems documentation
Handle relevant inbound user requests
Perform bulk dataloads to support business cases
Qualifications
You have:
2-4 years experience as a Salesforce Administrator
Strong knowledge of SFDC platform's configuration, architecture, and implementation best practices
Knowledge of SQL/SoQL and data management
Certification or documented Trailhead with SFDC app courses a plus
Experience in providing data driven solutions across the Business Intelligence and data layers of an organization
Experience in implementation or management of various 3rd party tools
eg: SFDC, CPQ, VOIP services, Data visualization (Looker, Tableau, etc.)
Familiarity in defining problems, understanding impact, identifying solutions and providing recommendations for corrective action
Experience with Sales or Account Management operations and needs a plus
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources