Regional Head of Security Operations, Europe
- Full-time
Company Description
Job Description
You will manage the safety and security operations at Square's locations in Europe, under the guidance of the Seller Global Lead of Trust and Safety. You will implement and maintain the security operations program, providing guidance, support, and management for Square. You will support the Office employees in several countries managing safety and security programs and the emergency response program. It is important to have a high level of experience with MacOS, Google Drive, and other technology platforms including wide use of collaboration tools. You will partner with teams at Square, leased building management groups, vendors, and other staff.
You will:
Support offices within Europe
Build a team that scales with the needs of the business
Ensure that the highest levels of customer service are provided to Square employees, customers, vendors, contractors, and guests
Respond on short notice at any time of the day or night when required
Understand fire life-safety systems in compliance with Country, State, and Local standards
Ensure that all personnel, buildings, and facilities are in compliance with Square Safety and Security Procedures Manual
Develop and maintain employee based Emergency Response Team (ERT) programs, including training sessions, meetings, and equipment maintenance for all offices under your care
Develop annual cost structures to optimize staff levels, vendor management, and equipment
Lead the relationships with building management, tenants, local emergency responders, and other public and private organizations to protect Square
Liaison with internal departments at Square to manage guest and employee safety for events within the region
Be a leader within Square's crisis management team during emergency events under the direction of the Global Seller Lead of Trust and Safety
Manage incident reporting and investigations to ensure compliance with standards to document activities, accidents, or events. Conduct investigations as required.
Excellent oral and written communication skills and have the ability to clearly convey thoughts and ideas internally and externally
High level of experience and comfort speaking in front of groups
Have a passion for helping people with an emphasis on customer service, and be able to transfer that passion to your team
Qualifications
You have:
BA/BS degree or equivalent practical experience
5 + years of supervisory experience
Experience in physical security, access control systems, video systems, guest management, facility key systems, fire life-safety
Team-building, analyst, investigations, communication, presentation, and cross-functional working skills
Expert with Apple macOS, iOS, and cloud-based collaboration tools including Google Drive and email systems
A passion for Square and its customers
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources