Software Engineer, Customer Connections Engineering
- Full-time
- Current Square Employee?: Apply via go/jobs with your Square email.
- Alternate Location: St. Louis, United States
Company Description
Job Description
Sustainably scaling our operations is important to Square's strategy for expansion. Our Customer Success teams across the globe require high-quality technology solutions in order to provide excellent support. Teams encounter complex problems and need the best information possible to manage operations. You will be responsible for maintaining and building customer support related tools and features from launch through execution.
You will collaborate closely with operations and engineering teams as well as diverse team operations teams to help Square scale. To accomplish this you will focus on creating tools that lead to efficient scaling of operations. This role supports production and has an on-call schedule.
You will:
Work with engineers across Square in the design of tools and services
Build important support solutions for essential platforms and teams across Square’s ecosystem
Create integrations with operations management applications
Work with vendors to help your team “automate all the things”
Work to build fullstack (both front- and back-end) solutions for our Customer Success team
Qualifications
You have:
Deep understanding and empathy for our customers
A technical background and passion for new technology
3+ years hands-on experience programming and building software systems
Knowledge or experience designing highly available applications with responsibility for infrastructure robustness
Knowledge or experience in application and server development
Technologies we use and teach:
Ruby/Rails, Java
Ember, React
RPC, REST APIs, Protobuf
MySQL, Elasticsearch
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources