Senior Salesforce Administrator, Cash App
- Full-time
Company Description
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.
Interested in learning more?
Job Description
At Square, we build elegant solutions to solve real problems. As a Senior Cash Business Systems Analyst, your goal is to improve the work experience for advocates and leadership by delivering reliable and scalable solutions that lower the burden of systems use for our employees.
Key Responsibilities:
Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement
Knowledge of the architecture, call flows, and optimal configurations of our Salesforce instance. Ability to learn about other enterprise systems.
Interview, consult, and document business requirements for systems enhancements in partnership with all levels of the organization
Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers
Identify and problem solve defects across the platform, ancillary equipment, and other issues that prevent an optimal experience for advocates and customers
Create and maintain thorough, up-to-date, functional and technical systems documentation
Create and maintain thorough, up-to-date training documentation, and deliver 1:1 or group training sessions
Design, execute, manage and document test plans. Take appropriate actions to address defects
Ability to negotiate winning solutions for customers and the organization
Be part of Night/Weekend on-call rotation.
Lead retrospectives for major outages or incidents
Mentor and coach other BSAs on SFDC best practices for architecting efficient solutions
Qualifications
BS in Information Systems, Computer Science or other relevant degree
3+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility
3+ years of administrator experience with Salesforce Lightning
Current Salesforce admin certification, app builder, advanced administration
At least 3 years of in-depth, hands-on experience with consultation, design, implementation and maintenance of an enterprise class business system.
Previous roles in a high growth, tech environment preferred
Prior relationship building skills coupled with the ability to develop consensus
Experience with enterprise application of Salesforce Service Cloud preferred, including OMNI-Channel, and reporting.
Additional Information
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.