Suspicious Activity Reporting Lead, Cash App

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

In this role, you will be responsible for managing an effective and efficient investigation and reporting program to identify suspicious activity and file Suspicious Activity Reports for financial crimes on the Cash App platform. As the Suspicious Activity Reporting Lead you will manage a team of subject matter experts, track trends and key risks, and utilize effective tools to assess and combat financial crimes risk on the Cash App platform. You will work cross-functionally to design and implement innovative measures for investigations, contribute toward risk prevention and mitigation strategies, and identify tools and technologies to support your team’s workflows. You will help create and manage a highly effective program that demonstrates compliance with all applicable laws and regulations in a dynamic and evolving financial services space.

You will:

  • Oversee an experienced team of investigations analysts, including training, hiring, coaching, and managing staff 

  • Work with other Compliance leads to drive strategic planning on team growth, organizational structure, focus areas, and quarterly goals 

  • Develop and maintain policies and procedures applicable to the team, including iterating on existing workflows to streamline, improve efficiency and effectiveness

  • Work with other Compliance Team members to develop technical specifications for tool enhancements or new tool build out 

  • Understand regulatory landscape and compliance requirements; with emphasis on applicable BSA/AML requirements for detection of potentially suspicious activity

  • Provide guidance, insight and act as an escalation point for your team of analysts as they perform  investigations and make recommendations for suspicious activity reports 

  • Manage SLAs and deadlines to meet KPIs, goals and internal benchmarks


You have:

  • 8+ years in AML and Financial Crimes roles 

  • 5+ years people management experience 

  • Extensive knowledge and expertise of AML regulations, risks and typologies

  • Knowledge and experience in executing and running a sound operational program

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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