Square’s Customer Education Team equips sellers with technical product resources and foundational business knowledge, empowering them to independently navigate how to start, run, and grow the business of their dreams. Our simple, straightforward, and accurate content empowers Sellers with innovative learning experiences to build foundational product, technical, and business knowledge for sustained long-term growth. We answer questions while simultaneously teaching business owners how to maximize their use of Square. Visual media has become a preferred method of education, and as a media specialist at Square, you will empower sellers with product and business support through the visual media channel. This role will collaborate on our shared vision by creating a visual media library that both supports and educates our customers through videos, GIFs, images, and more! Day-to-day, the media specialist can expect to be the team’s acting video editor/producer, copywriter, and digital asset manager.

You will:

• Manage and oversee the full end-to-end media (images, GIFs, videos, etc.) production process from concept to creation by drafting scripts, engineering and editing audio, editing videos, and publishing content

• Collaborate with internal stakeholders to ensure media library addresses top inquiry drivers to CS, as well as highlights key value props as outlined in go-to-market strategies and PRDs

• Create and manage a structure for media asset organization with an emphasis on discoverability, accessibility, search optimization, and availability 

• Establish, communicate, and measure KPIs to demonstrate the value media brings to Square’s seller ecosystem

• Create guides and scalable workflows to add media assets in support content, chatbots, and other support tools

• Prioritize and manage media requests from cross-functional partners and stakeholders

• Follow Square’s brand guidelines in every aspect—from visual to copy, music, and tone

You are:

• Minimum 2 years experience using video and editing equipment (Proficient in video editing and screen capture software such as Screenflow, Final Cut Pro X, Adobe After Effects)

• Creative and critical thinker with a keen ability to problem solve challenging issues

• Great interpersonal and communication skills

• Knowledge and good understanding of motion graphics and sound editing is preferred

• A multi-tasker who can manage multiple projects, dependencies, and timelines at once to deliver on moving deadlines and launch calendars

• Passionate about empowering business owners through educational content that both solves problems and helps grow their business

• Results driven with a strong ability to identify and drive for measurable results.

• Positive, proactive, and motivated to go above and beyond to learn new skills and get things done

Even better, you have:

• Expert-level knowledge of individual Square products and features, as well as a macro view of the Square ecosystem with the goal of improving seller education, retention, and expansion

• Production Industry experience

• Youtube content creation experience

• A degree in Digital Animation 

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources