Strategic Account Manager, Mid Market
- Full-time
Company Description
Job Description
The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Mid-Market Accounts program. This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers.
You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams.
The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.
You will:
Manage a book of 50 Mid-Market Sellers
Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
Partner with Strategic Account Executives on high-growth deals
Negotiate contracts for use-case expansion and retention of your sellers
Serve as the voice of the upmarket seller with Product Teams
Provide white glove client service to ensure resolution of seller issues
Inform operations and program design for this segment at scale
Qualifications
You have:
Consistent over-performance on key metrics
Remarkable discovery skills with customers
A technical solutioning framework, including the ability to conduct requirements gathering
Proven experience managing projects internally with engineering, product and finance teams
Contract and/or pricing negotiations experience with external senior stakeholders
Excellent written and verbal communication skills
Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources