PMO Portfolio Manager

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader, but haven't stopped there. We're empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We're here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The BizTech PMO Portfolio Manager is responsible for the planning, execution, and monitoring of the overall BizTech project portfolio. This individual will support the Program Management Office (PMO) leader and will drive PMO best practices to ensure quality in PMO related data, process, and solutions. The ideal candidate will possess a strong sense of ownership, deep knowledge of planning practices, and broad PMO experience. At Square we do IT differently, we focus on exceptional employee experience and technology innovation. This position reports to the Head of Business Technology and is based out of San Francisco CA or Oakland CA

You will:

Create and implement IT planning practices that help the PMO team consistently deliver successful programs for BizTech
Connect planning practices to long term strategic roadmaps
Collaborate with key business and IT decision makers to identify IT projects that align with business priorities
Mentor program managers focusing on project planning & execution excellence
Foster a business-oriented team culture and mindset
Manage portfolio level activities like portfolio health reviews, and project intake, prioritization and governance
Lead the continuous improvement of PMO methodologies, standards, tools, and policies
Build a change management / change communication framework that has a cultural fit into the way work is delivered in different groups.
Act as a trusted advisor to build and maintain empowered partnerships with IT and business leaders
Foster a lean portfolio management and agile project management environment
Build a Project/ Work Intake process, socialize it with stakeholders through meetings, roadshows etc, ensure adoption
Identify trends and opportunities to improve the management of project financials, timelines, resources, and delivery quality
Work with the various IT teams to establish key performance metrics, and measurements are implemented to predictable delivery of technology solutions and ensure continuous improvement is established
Assist with the overall budget management for Business Technology group.

Qualifications

You Have:

15+ years of IT experience
5-10 years experience with project portfolio and planning experience, IT management, and program management
Bachelor’s degree in Information Systems, Computer Science, or other related technical degree or equivalent work experience
Track record of establishing credibility with senior executives and technical and non-technical team members
Strong planning, organizational, and leadership skills, including the ability to mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, and execute with limited information and ambiguity
Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
Experience in leading technology projects and programs in Finance, CRM, Salesforce, CPQ, People Systems or Hardware Systems areas.
Deep understanding of planning, portfolio management, and program management methodologies.
Ability to promote innovative ideas and accept the risks that are required to lead change
Able to foster and build a collaborative working relationship with various stakeholders
Competent in project management, governance formulation, and team management
Working knowledge of risk management, standards, and policies formulation
Expert in financial management and organizational change management
Hands-on experience in project/portfolio resource planning, reporting, prioritization, and budgeting
Master’s degree preferred
PMP/PMI certification preferred

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources