Fraud Program Manager-Account Takeover

Full-time

Alternate Location: St. Louis, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Fraud Program Manager who formalizes Fraud Policy across Square's global markets. This includes analyzing fraud trends (including Account Takeover) and high loss events to create global fraud detection policy and capture insights to inform sprint team strategy and operational procedures. You have a understanding of fraud risk and experience with quality assurance, L&D and workforce management programs to ensure that the core operations team has the support they need to perform their jobs well and create strong feedback loops. In addition to formalizing fraud policy, the Fraud Program Manager will create new policies for Square's latest products, scope manual vs. automated work and refine operational processes as new plans are shipped.

You will:

Develop requirements for Account Takeover Operations processes and improvements
Coordinate ongoing improvements to overall Account Takeover policies and implement new improvements in business processes
Develop and document comprehensive policies for the Global Fraud Operations team (specific to Account Takeover)
Create efficiencies in operations by refining process and producing training materials
Analyze new fraud risk trends and provide recommendations for remediation
Analyze and investigate high risk accounts and gather insights
Develop internal relationships across risk partner teams (Risk Strategy & Analytics, Risk Product Management, Data Science, and Engineering) and essential company partners (Product Managers, Legal, Customer Success, Compliance, Account Management)

Qualifications

You have:

3+ years experience in risk and fraud detection or financial services
3+ years of SQL experience
Experience in project management or operational policy roles
Experience working on ATO detection, mitigation, and remediation strategies
Experience making high-value decisions with limited information
Experience working on an operations team and providing support to operations teams across different locales
Using data to identify trends and anomalies, and to make recommendations for new plans
Excellent project management skills
Undergraduate degree or equivalent experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources