The Cash Technical Systems Lead is both a technical expert and a people manager. This role will help evolve the technical architecture of Cash Customer Operations’ business systems and lead the work of systems analysts and developers to ensure alignment with project and operational commitments. The successful candidate serves as a subject matter expert in the interoperability of the tools in our ecosystem and has demonstrated experience leading projects in product assessment, selection, design, integration, and implementation. Certification in Salesforce is required, with a preference for demonstrated project management, middleware, automation and/or machine learning experience. The successful candidate also has a desire to see others succeed and supports professional development through mentorship, training, and coaching. The role reports to the Integration Systems Lead and partners closely with the rest of CBS, WFM, Engineering, Data Science, Data Analytics, and Product teams to ensure business systems are optimized across our platforms.

You will:

• Oversee internal and partner development work on our key business systems

• Lead project delivery, effectively communicate project status, address risks and issues through effective contingency plans; track project schedules and budgets; ensure requirements are addressed during implementation

• Lead gathering of requirements, identify and recommend improvements in process and technology, oversee product evaluation, selection, design and implementation. 

• Develop enhanced documentation practices and ensure version control

• Oversee/contribute to QA and peer review processes for all new development efforts

• Manage/contribute to lifecycle and roadmap strategies

• Conduct 1:1s with DRs for the purposes of mentorship and career guidance. Provide feedback on a regular cadence for performance opportunities. 

• Collaborate with the Business Systems Leadership team to develop operational best practices and best thinking, change management strategies, and efficient and effective internal processes.

• Act as an escalation point for technical and interoperability issues inside and outside of normal business hours.

• Problem solve and use good decision making skills to quickly overcome obstacles by understanding the appropriate level of urgency and business impact. 

• Provide reports of team progress and performance, system performance, and system capacity

• As a skilled developer, be able to contribute to build efforts when needed.

• Ensure compliance with company practices and procedures and relevant employment law

• A Bachelor’s degree or equivalent in an area of specialty (Business, Information Services, Computer/Data Science) or equivalent.

• A current Salesforce developer certification

• 3-5 years working in a formal leadership role with a minimum of 5 DRs.

• 3-5 years of relevant experience with emphasis in applications and systems development, database and middleware technologies.

• Strong communication, customer service, troubleshooting, and organizational skills.

• Self-directed, self motivated individual who looks for opportunities rather than pitfalls. Uses prior education and experience, critical thinking, creative problem solving techniques, good judgment, and effective communication in developing business cases to solve big problems. 

• Flexibility around hours to allow for global meetings and after hours escalation.  

And also has a strong technical background, including at least two of the following:

• Experience with sentiment analysis, log aggregation, and/or application performance management tools a plus.

• Experience with statistical analysis, applying various machine learning techniques, predictive modeling and data mining to solve business problems.

• Experience with business intelligence tools (e.g. Tableau, Looker).