Product Manager - eCommerce

Full-time

Alternate Location: Los Angeles, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square eCommerce team, formed with the acquisition of Weebly in May 2018, is on a mission to make it incredibly easy for anyone to sell online. With more than 40 million users across Weebly, Square Online, Square Online Checkout, and our other eCommerce products, we are passionate about helping restaurants, retailers, and sellers of all kinds reach success -- both online and offline.

As a Product Manager — eCommerce, you will lead our efforts to make it even easier for Square merchants to get online and grow their business. You will create new omnichannel solutions that work seamlessly online and off, and will guide essential projects to grow and enhance Square’s ecosystem. You are passionate about understanding user needs and pain points, and working with cross-functional partners to simplify complex problems and ship elegant solutions that help sellers be successful online. You will need strategic thinking and methodical execution, with an opportunity to create impact for the millions of small businesses around the world.

You will:

Define product strategy and improve our customers’ experience using a variety of inputs, and clearly articulate rationale behind product decisions
Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions
In collaboration with design, engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
Identify new growth opportunities through quantitative research, UX studies, and reviews of industry standard methodologies
Be the point person for your product area to leadership and across the organization
Influence important partners throughout Square to align intent, resources, and prioritization.

Qualifications

3+ years of consumer-facing product management experience
Passion for our purpose of economic empowerment and helping sellers succeed
Strong customer empathy and experience shaping product direction based on customer needs
An eye for long-term strategic vision, and can also operate in the details of short-term projects
Created solid relationships that shine when you’re talking with a customer, cross-functional partner, or engaging a diverse audience
Natural curiosity and growth mindset, obsession with the details
Proven experience delivering results

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources