People Operations Manager

  • Oakland, CA
  • Full-time
  • Alternate Location: San Francisco, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square believes in the importance of well thought design and it’s built into the core strategy for our external products. This mission extends to its internal experience well. We believe in the importance of thoughtful design and elegant experiences for our employees just as we do for our customers.

We’re looking for someone to lead the People Services team and create a best- in- class experience for all our employees and cross-functional partners. This role is key in providing business support and partnering with various People teams such as Benefits, Compensation, People Tech, Analytics, Programs, HR Business Partners, Recruiters, and Global Mobility. The role will also partner with Business Technology, Legal, Office, Payroll, and various other teams across the organization. 

You will:

  • Proactively review and coordinate established procedures, systems, and standards for overall operations with relevant stakeholders

  • Implement new policies, procedures, and process improvements through partnership with Benefits, L&D, Technology, Analytics, Talent, etc

  • Scope out and deliver a change management plan for new HR processes, major changes or implementations; ensures support, adoption of programs, and processes post go-live

  • Perform mock audits to ensure Square is compliant for all processes and; provides evidence for SOX in partnership with Internal Audit

  • Owns and maintains documentation of all processes (current, future, and changes)

  • Oversee HR knowledge base direction, instructions, and guidance to the People Services Coordinators

  • Oversee the flow of day-to-day operations for the People Services team

  • General administrative work as needed such as reports and data analysis in partnership with People Analytics

  • Collaborate with the People Technology team on projects for process improvement, system launches, and configuration changes


You have: 

  • Experience working with HRIS (Workday experience is preferred, not required)

  • Minimum of 4 years work experience in Human Resources

  • Strong knowledge of HR processes, benefits plans, and integrated payroll processes

  • Experience with compliance (e.g. right to work) and partnering with employment law

  • Experience with contingent workforce staffing programs

  • Ability to work both independently and collaboratively with others toward mutual objectives, as well as and able to influence across non-direct reports on cross- functional teams

  • Able to demonstrate complete discretion and confidentiality

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources