Bitcoin Operations Senior Manager, Cash App
- San Francisco, CA
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.
Interested in learning more?
The Cash App Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders. You will support the management of our bitcoin business in multiple critical areas including liquidity management, trading, and custody / cold storage. In addition you will be responsible for helping to identify and remediate operational issues in multiple areas as well as including managing key external partners, participating in cross-functional projects and supporting product development.
Support the bitcoin business on a day-to-day basis ensuring faster and more efficient operations including critical functions: trading, custody / cold storage and partnerships
Optimize strategic Bitcoin partnerships for the Cash App through detailed and proactive partner-management, working with partners to define, iterate, stabilize and enable new initiatives and features.
Manage custody / cold storage while mitigating security and financial risks.
Drive financial performance of our rapidly scaling bitcoin business, which includes forging new revenue lines
Collaborate with partners —both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability / performance in line with commercials
Collaborate across cross functional constituents including the Cash App engineering, design, product, finance, legal, compliance, customer support, data science and risk operations
Leverage and analyze multiple sources of data to inform business decision making and optimizations
Drive operational efficiency with measurable outcomes
10+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company. Entrepreneurial drive is key.
3-5+ years of Bitcoin knowledge or experience is a strong plus
Solid understanding of the financial services industry and its current evolution
Experience with developing a rapidly scaling business and related operation
Experience with trading operations & asset custody
Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements
Utilizing influence to drive outcomes with internal & external stakeholders.
Experience with developing new revenue streams and negotiating commercial agreements
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.