People Services Specialist
- Full-time
- Current Square Employee?: Apply via go/jobs with your Square email.
Company Description
Job Description
Square is looking for a People Ops Specialist on the People Ops team to help us build a great employee experience globally, with special attention for our APAC region You will be on the frontline answering people-related questions and providing resources to employees throughout their careers at Square, and also partner with cross-functional teams to implement and improve existing and new HR processes. This is a perfect role for someone looking to make an impact, get hands-on HR experience, and gain exposure to different facets of the business.
***This role is based in Melbourne, Australia but requires Japanese speaking proficiency**
Qualifications
You will:
Respond to queries from all employees globally on people-related matters, with special focus on those that require Japanese language proficiency
Resolve issues and requests from employees and cross-functional partners through our Concierge ticketing system
Process HR transactions in Workday for changes throughout the employee lifecycle
Provide operational HR support for our APAC offices, including serving as a local point of contact for coordinating onboarding for our APAC offices
Help surface local issues to cross-functional teams, including HR Business Partners, Learning & Programs, IT, Payroll, Business Systems, Office Experience, and Trust & Safety
Keep Square safe by working on programs to remain compliant with global employment regulations, such as managing the right-to-work verification process for new-hires and re-verifications in our international offices, overseeing Employee Handbook releases, and supporting audit requirements
Ensure the People Ops and HR processes support a consistent and positive people experience
You have:
2+ years experience in HR or employee experience roles
Experience working with HRIS systems (e.g. Workday, Visier, Glint)
Experience working with G Suite, Slack, or other collaborative technologies for workplaces
Japanese fluency, both written and oral
English fluency, both written and oral
Excellent communication skills (written, verbal, and interpersonal), with an ability to build partnerships and establish rapport and credibility at all levels globally
Willingness to travel to Japan and internationally when needed
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources