Bitcoin Operations Senior Manager, Cash App

  • San Francisco, CA
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

The Cash App Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders.  You will support the management of our bitcoin business in multiple critical areas including liquidity management, trading, and custody / cold storage. In addition you will be responsible for helping to identify and remediate operational issues in multiple areas as well as including managing key external partners, participating in cross-functional projects and supporting product development.

You will:

  • Support the bitcoin business on a day-to-day basis ensuring faster and more efficient operations including critical functions:  trading, custody / cold storage and partnerships 

  • Optimize strategic Bitcoin partnerships for the Cash App through detailed and proactive partner-management, working with partners to define, iterate, stabilize and enable new initiatives and features.

  • Manage custody / cold storage while mitigating security and financial risks. 

  • Drive financial performance of our rapidly scaling bitcoin business, which includes forging new revenue lines

  • Collaborate with partners —both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability / performance in line with commercials

  • Collaborate across cross functional constituents including the Cash App engineering, design, product, finance, legal, compliance, customer support, data science and risk operations

  • Leverage and analyze multiple sources of data to inform business decision making and optimizations

  • Drive operational efficiency with measurable outcomes 


You have:

  • 10+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company.  Entrepreneurial drive is key.

  • 3-5+ years of Bitcoin knowledge or experience is a strong plus 

  • Solid understanding of the financial services industry and its current evolution

  • Experience with developing a rapidly scaling business and related operation

  • Experience with trading operations & asset custody

  • Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements

  • Utilizing influence to drive outcomes with internal & external stakeholders. 

  • Experience with developing new revenue streams and negotiating commercial agreements


Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.
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