IT Support Specialist
- Full-time
Company Description
Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.
Job Description
Help Square improve the way people make and accept payments. We're looking for an IT Support Specialist to join our IT team. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment, requiring someone who is eager to learn more. You will report to an IT lead.
Qualifications
You will:
- Provide support and field questions for Square employees
- Be an escalation point for front-line IT support Perform project-based work to improve IT and Square systems Image Mac, Windows, and Linux computers
- Manage IT assets and inventory
- Deploy software
- Help with A/V setup for internal events
- Help with desktop automation
- Help mentor other IT employees
You have:
- Fantastic bedside manner
- Mac OS + Chrome OS + Windows end-user support experience
- Great problem solving skills
- Experience using Atlassian products
- Experience in Gsuite Administration
- Powershell and Active Directory administration understanding
- An understanding of connecting computers to networks
- Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools
Even better:
- Previous work experience in a startup or rapid growing enterprise environment
- VOIP administration experience
- Experience with MDM systems
- Command-line Unix experience
- Powershell and Active Directory administration understanding
- Other Unix/Linux experience (Shell scripting)
- Experience with Munki
- Being a serious A/V person will help in many ways
- A college degree is helpful, but actual industry experience is key
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources