Hardware Business Operations Manager

  • Oakland, CA
  • Full-time
  • Alternate Location: San Francisco, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for an experienced Business Operations Manager to join our Hardware Operations team. You are experienced in managing commercial relationships with contract manufacturers (ODM/OEM) for hardware products. You will establish hardware business partnerships, managing costs, negotiating contracts, and resolving all commercial related issues.


You will:

  • Develop ODM/OEM and contract manufacturing strategies for all hardware products
  • Establish a partnership selection criteria and execute the process of evaluating and onboarding new manufacturing partners
  • Negotiate and execute master contracts and Statements of Work with vendors
  • Work with internal Accounting and Finance & Strategy teams to manage the end-to-end cost management solution for Hardware
  • Lead and conduct Quarterly Business Review with essential partners to evaluate ongoing performance across engineering development, operational excellence, and cost competitive landscape
  • Travel internationally ~20%

You have:

  • 5+ years of industry experience
  • An understanding of complex manufacturing and supply chain concepts from a business and engineering perspective
  • Experience working in CM and JDM development models
  • Budget management experience
  • Contract negotiation experience

Products we work on:

  • Square Card Reader
  • Square Stand
  • Square NFC Reader
  • Square Register
  • Square Terminal
  • ...Many more to come

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources
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