Systems Analyst Manager, Cash App

Full-time

Alternate Location: St. Louis, United States

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

The Cash Systems Analyst Lead will lead the everyday work of a team of systems analysts to ensure understanding of project and operational commitments. You will serve as an expert in our operational tools ecosystem - understanding how they work, the user experience of those tools, the metrics they create, how they are configured and administered, and the data flows between them. The Systems Analyst Lead will work cross-functionally to gather and document business and technical scope and have (or develop) a deep technical understanding of solutions- including contributing to the design, configuration, QA and analysis of the impact. You can connect the dots between business needs and technology solutions, and is passionate about process optimization. Preference given to those with a deep background in Salesforce and other customer support operations platforms (WFM, Social Support). You also have a desire to see others succeed and supports professional development through mentorship and coaching. You will report to the Business Systems Lead and partners with Customer Operations, Shared Services, and Engineering teams.

You will:

Track team OKRs and goals with a focus on systems optimization.
Assess, action, and report on system performance against established metrics
Conduct weekly 1:1s with mentorship and career guidance. Provide feedback regularly for performance improvement.
Be an escalation point for issues.
Identify and recommend improvements in tools
Lead project delivery, addressing risks through contingency plans; tracks project schedules and budgets; ensure requirements are addressed during implementation
Coordinate administrator and user trainings to ensure adoption of refreshed systems
Ensure compliance with company procedures and employment law
Coordinate internal communication on updates on HR programs and policies

Qualifications

3+ years’ experience working in a leadership role
Bachelor’s degree or equivalent in area of specialty (Business, Information Services) or equivalent
Analyst, Architect, or Engineering experience with Salesforce, enterprise grade workforce management tools, such as NICE, content management tools, and social tools. Experience with ML or automation a plus
Excellent oral and written interpersonal skills
Flexibility around hours to support global meetings, as well as manage service disruption incidents.

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.