Associate Brand Insights Researcher
- Full-time
Company Description
Job Description
The Brand Team at Square is a growing team that is dedicated to building the Square brand. Our team is looking for a creative and collaborative researcher. In this position, you will connect Square with the sellers and buyers we serve. You will help us make smart, well-informed decisions to attract new sellers, keep existing sellers loyal, and inspire employees — and by doing so, support business growth.
You will have served as a manager/admin of internal tools used across teams and have experience conducting quantitative and qualitative customer research. You will report to Square’s Brand Insights Lead and join a passionate team of experts in brand insights, brand strategy, brand marketing and media.
You will:
- Be the owner of Square’s internal research tools, which are used by different teams for different use cases; “ownership” includes access management, contract evaluation/renewal, socializing and education, and thinking strategically about what tools will best support the business
- Help design and execute quantitative and qualitative research projects in several areas, including brand health, audience segmentation, customer experience, and marketing communications
- Help measure brand and product awareness, perceptions, satisfaction, NPS and other key metrics globally on an ongoing basis to identify opportunities and risks for the business
- Champion the customer perspective and customer empathy across Square
Qualifications
You have:
- 2+ years of relevant work experience
- Experience serving as a central manager of tools that are accessed by different teams, including streamlining access management, partnering with external tool providers (e.g., contract initiation/renewals), and educating users on how to use each tool
- Experience conducting quantitative survey research including programming, sample management, and data weighting; experience drafting questionnaires, conducting analysis, and writing final reports a plus
- Familiarity with qualitative research including in-depth interviews, focus groups, ethnographies, digital diaries, and more
- Strong project and time management skills
- Outstanding ability to think creatively, identify and resolve problems
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Flexible time off
- Learning and Development resources