Senior Program Manager - Supply Chain Management / Hardware Business Systems

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader, but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone. The Sr. Program Manager for Square’s Business Technology partners with the Biztech team and our partner groups and manages project and program management services across the enterprise and develops a robust and flexible project and program methodology for use throughout the organization. 

You Will:

  • Offer program management services (project analysis, execution, delivery) for IT Business Applications 
  • Experience managing projects in the Supply Chain Management & Hardware with a good understanding for Demand/Supply Planning, Inventory, Contract Manufacturing. Logistics and order management processes
  • Drive conversations and product roadmaps in the SCM/Hardware Teams
  • Program management experience implementing ERP & Supply Chain projects
  • Ensure that investments and programs in project management services align with organizational and department strategy and priorities 
  • Manage program budget and cost, resource allocation, and reallocations 
  • Prioritize projects based on changing needs, resource capacity constraints, risk exposure, and interdependencies 
  • Establish and monitor IT PMO value metrics to make informed decisions that maximize returns across enterprise programs 
  • Engage with business leaders to objectively analyze our ability to absorb change and adopt project and programs post-deployment 
  • Ensure rapid, predictable, transparent delivery of high-quality IT solutions/projects
  • Manage important complex, IT projects with regard to scope, schedule, resources and budget. 
  • Determine methods and procedures
  • Establish project scope, goals and deliverables that support goals in collaboration with senior management and partners
  • Develop full-scale project plans and associated communications documents
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary
  • Be part of capacity planning process
  • Manage project considerations and critical path
  • Plan and schedule project timelines and milestones using appropriate tools
  • Report to the Head of IT PMO


You Have:

  • 10+ years of program or project management experience 
  • Expert in Budget/financial management and organizational change management 
  • The ability set direction and approach, resolve conflict, communicate tough messages with grace
  • Experience managing application projects on SaaS platforms such as Salesforce, Oracle Cloud, or Workday 
  • Experience leading integrated teams from multiple organizations across multiple sites 
  • Promote creative ideas and accept the risks that are required to lead change 
  • Competent in project management, governance formulation, and team management 
  • Working knowledge of risk management, standards, and policy formulation 
  • Experience in project/portfolio resource planning, reporting, prioritization, and budgeting 
  • Bachelor’s degree required Master’s degree preferred 
  • PMP/PMI certification preferred
  • Lean Agile principles experience to help establish an Agile delivery team

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources