Customer Success Advocate, ECommerce

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Would you like to learn about how technology helps small businesses become more successful? Weebly is looking for stellar individuals to join our growing Customer Success Advocate team in sunny Scottsdale. In this role, you’ll help our customers achieve their goals with their sites over the phone, via online chat and email while delivering top notch service. As a CSA, you are involved in all aspects of customer service and have a direct impact on our customers and their emerging websites.

You won’t be making cold calls — which means no getting yelled at because you interrupted someone in the middle of Instagramming their dinner — but you will spend the majority of your day talking to our customers over the phone & through chat or email tickets.

Responsibilities:

Deliver a great customer experience while providing technical support via Phone or Chat
Offer additional products and services that help our customers reach their goals. Yes, we mean you’ll be selling products and services they need to be more successful
Use a timely & professional approach to respond to chat & email tickets, as well as phone calls.
Deliver value to the company through customer conversion, retention, and cross selling of our products
Must be able to remain focused in a fast paced environment, helping as many customers as possible each day

Qualifications

You have:

Strong understanding of internet technology and website creation
Experience with Ecommerce and marketing is a plus
Previous customer support and/or sales experience preferred
Must have excellent written & verbal communication skills
Comfortable with technology in general (you are the person your friends and family call when they need help with their new wireless printer)
Type at least 40 WPM
Sense of humor

This is a full time position with benefits, and requires that you are in Scottsdale, AZ. This role is located in Arizona, and requires you to live in-state. The salary for the role is $20.70, and the shift will be decided closer to start date. The hours of the team are between 6am and 7pm (which change when MST is observed). You can access our benefits guide here and our benefits video here.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Flexible time off
Learning and Development resources