Software Engineering Manager, Help Products
- Full-time
Company Description
Job Description
The Help Products team creates personalized support experiences at scale to get answers to our sellers’ questions - fast. As Engineering Manager, you’ll lead a cross-functional team that serves Square’s millions of merchants, providing them with the precise information they need to keep their businesses running. This means extending functionality to meet our sellers’ diverse needs, solving new challenges across channels, and ensuring the high-availability of tools our merchants rely on to serve their customers.
You will:
Manage a team of 6-8 experienced and passionate product engineers
Form relationships with your cross-functional counterparts and team members at Square, and manage relationships with external QA vendors
Build an outstanding team by hiring remarkable talent, coaching engineers, fostering engineering decision-making, and applying your technical expertise to maintain a high technical bar
Oversee the success of your team's projects and achieve quantifiable results on time
Report into a Director of Engineering on the team and participate in essential technical, design, and product discussions with leaders across the organization
Qualifications
You have:
BA/BS degree or equivalent practical, working experience (6+ years preferred)
At least 2 years experience managing and mentoring engineers (including providing feedback, investing in the career growth of your team members and growing teams)
A knack for creating readable, well-crafted, maintainable code
An eye for design and an ear for the customer; engineering makes substantive contributions to product definition
Eagerness to share your ideas, and openness to those of others
Interest in working on a product platform-focused team building tools for our customers
Technologies we use and teach:
Ruby/Rails
Ember, React
RPC, REST APIs, Protobuf
MySQL, Elasticsearch
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Flexible time off
- Learning and Development resources