IT Support Specialist
- Full-time
Company Description
Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.
Job Description
Help Square revolutionize the way people make and accept payments. We’re looking for an IT Support Specialist to join our IT team, supporting the Cash team specifically. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. We are predominantly MacOS and Chrome OS with a growing Windows and Chrome OS environment.
You will:
- Provide personalized support for local workers, and via email and Slack to remote workers, for Cash and Square information and technology services
- Contribute to creative problem solving by leveraging existing services and developing new tools
- Act as a conduit between the workforce and the larger IT organization by surfacing issues and patterns in need of attention
- Assist with collaboration tools and services, facilitating internal and external events
- Provide training to workers for new and existing services
- Participate as a shared resource for larger projects
- Participate in logistics and procurement activities
Qualifications
You have:
- 3-5 years of relevant experience within IT support
- macOS + Windows + Chrome OS end-user support experience
- Fantastic deskside manner
- Good problem solving and pattern recognition
- Have a basic understanding of connecting computers to networks
- Ability to quickly assess root cause, and implement and share corrections
- Willingness to collaborate on development and upkeep of knowledge base articles
- Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Even Better:
- Experience using Atlassian products
- Experience in Gsuite Administration
- Experience in Audio/Video A/V systems
- Ability to troubleshoot basic video and audio transport layer
- Powershell and Active Directory administration understanding
- VOIP administration experience
- Previous work experience in a startup environment
- Command-line Unix experience
- Other Unix/Linux experience (Shell scripting)
- Experience with Munki
- A college degree is helpful, but actual industry experience and knowledge is key
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Flexible time off
- Learning and Development resources