Senior Product Designer, Merchant Risk Experience
- Full-time
- Alternate Location: New York, United States
Company Description
Job Description
**For consideration, please submit a link to your portfolio.**
As a senior level designer for the Merchant Risk Experience team, you will lead design efforts to help merchants who are at risk for financial loss—one of the most challenging aspects of running a business. For example, merchants may be victims of fraud or facing payment disputes, and in many cases, they're encountering this type of risk for the first time. You will build clear and supportive experiences to guide merchants through these challenges, while ensuring they understand the process and are protected from losing money wherever possible. Design has been central to our product development process from the very beginning: we employ design thinking to build easy-to-use tools that help our merchants better run their businesses. You will lead research, direct and contribute to visual and interaction design, and work with team leads across Square.
You will:
- Shape the vision for a set of products and experiences that guide our merchants through some of the most challenging aspects of running a business
- Work with Engineering, Product, Copy, Analytics, and Marketing to establish goals, interactions and functionalities of the merchant risk experience
- Conduct user research for the needs of the product by meeting with merchants and gaining first-hand experience
Qualifications
You have:
- 7+ years of relevant professional experience
- A portfolio of work that expresses your direct responsibility for the success of consumer-facing product design
- Proven ability to turn complex problems into simple and engaging customer experiences
- Expertise in developing common UX deliverables to aid in design discovery and research—including customer journeys, information architecture, interaction models and prototypes for products and/or services
- Natural curiosity and the ability to form ideas and present them to your cross-functional team to determine strategy and roadmaps
- Experience questioning and working with leadership peers to bring conversations to next steps
- Experience conducting customer research—including surveys, usability studies, and multivariate testing
- Experience utilizing prototyping to collect customer feedback and iterating on design concepts
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Flexible time off
- Learning and Development resources