Seller Story & Social Proof Manager

  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square Content Marketing team aims to be the go-to source for independent business owners who want to start, run, and grow their businesses. Our goals are to establish Square as a thought leader, to build the relationship between businesses and our brand, and to acquire new Square sellers through self-service and lead generation strategies. 

Businesses around the world use and love Square and telling their stories moves critical business metrics at all stages of the customer journey. In this role, you will create and drive social proof strategy and develop scalable and efficient methods to capture and produce assets including logos, testimonials, and case studies. As part of that work, you’ll define an approach and guidelines for influencers (both traditional Influencers and people of influence, including our sellers). You’ll also drive the content strategy for social proof — from pitching, production, distribution, and measurement — and you will strive to create consistency across our channels.

Your work will include the hands-on production of case studies, testimonials, etc. and consulting on other projects and campaigns where social proof is being developed. You’ll contribute to campaign execution — be it through seller stories or influencer work — and work with our Sales Enablement team to ensure that our assets are of use to our customer-facing teams. 

This is a highly creative and cross-functional role that will collaborate with the Brand, Experiential, Demand Gen, Communications, Product Marketing, Creative, Sales, and Account Management teams in addition to Square partners, vendors, agencies, and our customers.

You Will:

  • Develop a social proof strategy that ladders into a broader content marketing and marketing strategies, working closely with team leads and other editors/strategists/specialists on full-funnel campaigns that support business, product, and audience goals.

  • As part of your social proof strategy, build a strategy and guidelines for Square’s influencer program and create processes that enable you to support execution across teams and campaigns.

  • Work cross-functionally to create a program(s) that allow for scalable and efficient collection and creation of social proof (logos, testimonials, case studies) and seller storytelling

  • Produce original content and experiment with formats and narrative styles of seller storytelling to differentiate us from competitors and elevate the editorial approach, partnering with the Editorial team and Creative teams.

  • Create social proof guidelines and best practices for distribution and measurement; create governance of how social proof is used across the company. Consult and inform strategies for content distribution in partnership with Square’s owned channel strategists/specialists and stakeholders, including public web (squareup.com), social media, YouTube, email, print, etc.

  • Create a library of social proof and a directory of sellers with great stories that is accessible to teams across the company

  • Consult on strategies and collaborate with the Marketing team (including international markets), Sales, and Product teams on campaigns and projects where seller stories and social proof is required. 

  • Generate content performance reports and insights, utilizing Google Analytics and internal tools to track trends and key results, and to inform ongoing content strategy.

Qualifications

You Have: 

  • 5+ years of post-university work experience and a BA/BS in a related field such as journalism, marketing, or communications

  • Experience as a journalist or content marketer

  • The ability to easily build rapport with customers 

  • Top notch, demonstrated interviewing, writing, and editing skills that can be used across a variety of content types and formats 

  • Ability to develop content/editorial strategies

  • Experience with content and editorial production (creating briefs, managing editorial calendar/deadlines, handling feedback, project management, etc.)

  • Ability to develop narratives for a variety of formats including articles, video, audio, and live events

  • A solid understanding of content distribution/marketing channel best practices (social media, email, paid ads, SEO, etc.)

  • A creative approach to content and the ability to communicate your vision to people from other disciplines

  • Knowledge of content measurement and reporting metrics

  • An energetic and solution-oriented attitude

 

Even Better:

  • Experience in B2B marketing, with exposure to small, medium, and enterprise businesses

  • Experience in other types of marketing, such as demand generation, lead generation, growth marketing, etc.

  • Photoshop or other graphic design skills

  • Video and/or audio production skills

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources
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