Compliance Specialist

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We started with a simple idea—that everyone should be able to accept debit and credit cards—and we’ve been rethinking buying and selling ever since.For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working to make commerce easy for everyone.

Your mission is to support daily operations associated with regulatory, payment network, and partnership requirements. The team engages in monitoring for money laundering activity along with ensuring the safety and soundness of the Square system, and maintain a healthy, compliant user base. You will manage multiple touch points including running daily operations and relationships. Other responsibilities include sanction listing reviews, fraud reporting and liaison with law enforcement agencies.

You will:

Conduct due diligence reviews on Square merchant and customer accounts as part of Square's KYC policy
Monitor and act upon compliance-related alerts
Investigate and report suspicious activity in accordance to regulatory requirements
Ensure all daily operation deliverables are met within established Service level agreements
Work with team to develop best practice and improve operational efficiency
Communicate with Square customers by email, CRM and telephone on compliance-related matters
Work with Support, Risk, and other operations teams within Square

Qualifications

You have:

3+ years in an operations role with a financial service firm, in the Compliance field
Experience in either an account analysis or research role
Familiarity with internet search tools and techniques
A solid approach to create substantiated solutions
A curious and detective-like mentality
CRM experience in a customer-facing role a plus
Top-notch work ethics
Experience and comfort working in a flexible environment
Experience working with other internal groups

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.