Policy Analyst - Credit
- Full-time
Company Description
Job Description
Square, Inc. is seeking a Credit Policy Analyst to join our Risk team. In this role, you will be responsible for documenting, monitoring, and improving our end-to-end process to manage chargeback risk for sellers using Square to accept credit card payments. Responsibilities will include creation of new operational policies to be leveraged by our Credit agents, ensuring adherence through learning and development and quality assurance, as well as evaluating and adapting our strategies to best serve the needs of our Sellers amidst the evolving Square ecosystem. You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity and structured thinking towards our procedures while maintaining a positive seller experience.
You Will:
Help manage daily workflows to increase understanding of processes and pain points
Work closely with our Operations and Underwriting teams to identify process improvement opportunities
Utilize analytics to monitor process performance and support policy change
Help develop and implement comprehensive business rules that effectively allow sellers to process at Square while balancing potential loss to Square
Identify and resolve gaps in current processes and policies to mitigate operational errors
Identify the key levers that have the greatest impact on operational efficiencies
Maximize efficiency in an environment where the process is fluid and creative solutions are expected
Build strong relationships with Disputes, Recovery, Fraud, Customer Support, and Account Management teams to maximize success in addressing large loss events
Lead and manage multiple projects simultaneously with competing priorities
Qualifications
You Have:
3+ years experience in project management or operational policy roles, preferably in financial services
Excellent project management skills - able to scope and execute key cross-functional initiatives
Able to use data to identify trends and anomalies, as well as to make recommendations for new initiatives
Excellent written, oral, and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
A creative and eager mindset, with a bias towards action and finding solutions
Experience with SQL and Looker a plus