Content Specialist, Customer Success
- Dublin, Ireland
Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.
Square’s Customer Success Content Team aims to empower our sellers to start, run, and grow their business by taking advantage of Square’s ecosystem. Our simple, straightforward, and accurate content equips our Sellers to get answers to their questions while simultaneously learning how to maximize their use of Square.
In this role, you’ll collaborate on our shared vision to create content to support and educate our external and internal customers in a variety of ways.
Partner with product teams to develop and maintain clear, accurate, and concise support content that is error free, intuitive, and reflective of Square’s tone and voice
Collaborate with international teammates to develop and set the strategy for self-assistance and business growth, with a keen focus on our UK market
Manage multiple projects, dependencies, and timelines at once to deliver on moving deadlines and launch calendars
Leverage experiments, feedback channels, and other inputs to continually improve existing content and processes
Demonstrate the impact of the content you create in furthering Square’s purpose of economic empowerment
This position is based in our Dublin, Ireland office.
Excited about the written word and turning complicated product and policy concepts into simple, empathetic, and jargon-free language using Square’s tone and voice
Enthusiastic about editing with a sharp eye for style and grammatical errors and an affinity for AP Style
Passionate about empowering business owners through educational content that both solves problems and helps grow their business
High-performing with keen attention to detail and a creative approach to solving challenges
Flexible working with short or moving timelines and ever-evolving tools
Positive, proactive, and motivated to go above and beyond to learn new skills and get things done
Even better, you have:
Expert-level knowledge of Square’s hardware and software solutions
Experience creating annotated screenshots, GIFs, and screencast videos
Familiarity with Google Analytics, SEO optimization, and other tools to measure the effectiveness of content initiatives
A basic understanding of HTML and markdown language