Content Specialist, Customer Success

  • Dublin, Ireland
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square’s Customer Success Content Team aims to empower our sellers to start, run, and grow their business by taking advantage of Square’s ecosystem. Our simple, straightforward, and accurate content equips our Sellers to get answers to their questions while simultaneously learning how to maximize their use of Square. 

In this role, you’ll collaborate on our shared vision to create content to support and educate our external and internal customers in a variety of ways. 

You will:

  • Partner with product teams to develop and maintain clear, accurate, and concise support content that is error free, intuitive, and reflective of Square’s tone and voice

  • Collaborate with international teammates to develop and set the strategy for self-assistance and business growth, with a keen focus on our UK market

  • Manage multiple projects, dependencies, and timelines at once to deliver on moving deadlines and launch calendars

  • Leverage experiments, feedback channels, and other inputs to continually improve existing content and processes

  • Demonstrate the impact of the content you create in furthering Square’s purpose of economic empowerment

 

This position is based in our Dublin, Ireland office. 

Qualifications

You are:

  • Excited about the written word and turning complicated product and policy concepts into simple, empathetic, and jargon-free language using Square’s tone and voice

  • Enthusiastic about editing with a sharp eye for style and grammatical errors and an affinity for AP Style

  • Passionate about empowering business owners through educational content that both solves problems and helps grow their business

  • High-performing with keen attention to detail and a creative approach to solving challenges

  • Flexible working with short or moving timelines and ever-evolving tools

  • Positive, proactive, and motivated to go above and beyond to learn new skills and get things done

 

Even better, you have:

  • Expert-level knowledge of Square’s hardware and software solutions

  • Experience creating annotated screenshots, GIFs, and screencast videos

  • Familiarity with Google Analytics, SEO optimization, and other tools to measure the effectiveness of content initiatives

  • A basic understanding of HTML and markdown language

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
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