Account Manager, Canada
- Full-time
Company Description
Job Description
The Account Management team works with the largest Square merchants to grow their business using the power of Square. This team of Account Managers partners with product, sales and marketing teams to deeply understand the challenges and opportunities for our merchants and meet their needs via Square solutions.
Square Account Management is growing in Toronto. As part of this growth, we are looking to hire an Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of existing US based Square sellers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.
You will:
Be responsible for growing and retaining a multi-million dollar portfolio of US based sellers
Understand customer needs to help achieve their business goals through Square
Cross sell and upsell products and features by discovering customer leads
Effectively and strategically address customer concerns and issues
Help grow our managed accounts program in Toronto as a foundational member of this team
Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
Support Account Management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to Product Managers
Qualifications
You have:
2 - 3 years experience in Sales, Account Management or related field
Experience discovering and closing sales opportunities and building client relationships
Experience successfully managing a pipeline to achieve revenue targets
Strong interest in business operations and strategy
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
Entrepreneurial spirit
French language skills a plus
Experience with Salesforce is a plus
A BA/BS or relevant experience