Creative Program Manager - Creative Studio
- San Francisco, CA
***For consideration, please submit a link to your portfolio***
As the Creative Program Manager, you will be responsible for the strategic development as well as the day-to-day tactical execution of a variety of creative programs. This is a new role within Square’s Creative Studio and will help us develop the way we scale our team and operations globally. You will report to the Head of Creative Operations and work closely with Marketing, Product, and Creative leads, on both consumer and business facing products, across a variety of channels and markets.
The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper organized and keep the team upbeat even in frustrating situations. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.
Success in this role means that your creative team will have the time and energy to focus and deliver excellence.
Program Management: This is a senior role and will significantly influence how the Creative Studio scales. You will help define strategic initiatives that improve the team’s processes, tools, infrastructure, and workflows. As a partner to the Creative Leads, you’ll proactively identify potential issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners’ needs.
Project Management: Of course, the day-to-day is important too. You’ll manage a wide range of active and upcoming projects by defining scope, timelines, milestones, resource needs, budgets, and deliverables. You’ll track progress, understand dependencies, and communicate status to project stakeholders.
Team Resourcing: To ensure we have the right people on the right projects, at the right time, and that no one has too much work or too little, you’ll partner closely with creative leadership, marketers, and project managers to resource initiatives properly, managing multiple project workflows.
Communication: You will serve as the point person to promote constant and effective communication of creative project status – both inside and outside the creative organization. Among other things, this will include project status and progress, documenting decisions and action items, following up with owners on commitments, and ensuring expectations are clear.
Account Management: Cultivate, negotiate and manage relationships with cross-functional team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery. When necessary, liaise with external contributors and agencies.
Creative Team Champion: Last, but not least, you’ll be the heart and soul of the creative team with a deep understanding of each person’s strengths and bandwidth. You’ll coordinate work reviews, smooth operations, and facilitate a culture that encourages creative excellence.
Minimum of 5 years experience as a project manager, program manager, or producer either in a design firm, ad agency, or a part of an in-house creative team.
Excellent problem solver, multitasker, and communicator
Confident with scoping, budgeting, and project planning
Strong Keynote and presentation skills
Strong skills in industry standard Project Management software, workflows and tool sets
Ability to earn the trust and respect of creatives in a complex environment with changing timelines
Ability to gauge skill levels and identify gaps in talent
Sourcing, on-boarding and managing contract talent as needed
Experience in implementing and structuring new processes at scale within creative teams
An affinity for creating culture for product and design communities, and bringing people close together
A critical eye for good design, direction, writing and other creative skills