Creative Program Manager, Creative Studio

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

***For consideration, please submit a link to your portfolio***

As the Creative Program Manager, you will be responsible for the strategic development as well as the day-to-day tactical execution of a variety of creative programs. This is a new role within Square’s Creative Studio and will help us develop the way we scale our team and operations globally. You will report to the Head of Creative Operations and work closely with Marketing, Product, and Creative leads, on both consumer and business facing products, across a variety of channels and markets.

The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper organized and keep the team upbeat even in frustrating situations. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.

Success in this role means that your creative team will have the time and energy to focus and deliver excellence.

Responsibilities

Program Management: This is a senior role and will significantly influence how the Creative Studio scales. You will help define strategic initiatives that improve the team’s processes, tools, infrastructure, and workflows. As a partner to the Creative Leads, you’ll proactively identify potential issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners’ needs.

Project Management: Of course, the day-to-day is important too. You’ll manage a wide range of active and upcoming projects by defining scope, timelines, milestones, resource needs, budgets, and deliverables. You’ll track progress, understand dependencies, and communicate status to project stakeholders.

Team Resourcing: To ensure we have the right people on the right projects, at the right time, and that no one has too much work or too little, you’ll partner closely with creative leadership, marketers, and project managers to resource initiatives properly, managing multiple project workflows.

Communication: You will serve as the point person to promote constant and effective communication of creative project status – both inside and outside the creative organization. Among other things, this will include project status and progress, documenting decisions and action items, following up with owners on commitments, and ensuring expectations are clear.

Account Management: Cultivate, negotiate and manage relationships with cross-functional team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery. When necessary, liaise with external contributors and agencies.

Creative Team Champion: Last, but not least, you’ll be the heart and soul of the creative team with a deep understanding of each person’s strengths and bandwidth. You’ll coordinate work reviews, smooth operations, and facilitate a culture that encourages creative excellence.

Qualifications

  • Minimum of 5 years experience as a project manager, program manager, or producer either in a design firm, ad agency, or a part of an in-house creative team.

  • Excellent problem solver, multitasker, and communicator

  • Confident with scoping, budgeting, and project planning

  • Strong Keynote and presentation skills

  • Strong skills in industry standard Project Management software, workflows and tool sets

  • Ability to earn the trust and respect of creatives in a complex environment with changing timelines

  • Ability to gauge skill levels and identify gaps in talent

  • Sourcing, on-boarding and managing contract talent as needed 

  • Experience in implementing and structuring new processes at scale within creative teams

  • An affinity for creating culture for product and design communities, and bringing people close together

  • A critical eye for good design, direction, writing and other creative skills

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.