Sr. Business Systems Analyst, Supply Chain Management

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square is looking for an experienced Sr. Supply Chain System (both fulfillment and buy sides) Product Manager / BSA to own the supply chain technology solution to meet the need of our internal business departments. In this role, you will have an exciting opportunity to work with internal business stakeholders to define our future system roadmap.

You will:

  • Work with SCM Product Owner / Business / Program Manager to translate high level projects / features into detailed product requirements

  • Work on complex business problems, leveraging Oracle Supply Chain and Financials  

  • Lead full projects from inception to launch

  • Design and implement new methods, procedures, and systems (both automated and manual) to improve the processing and flow of information within the company

  • Be a self-starter with solid interpersonal skills and a positive customer service-oriented attitude

  • Be responsible for troubleshooting and resolving complex problems

  • Act as a liaison between functional users and the development team

  • Be the point of contact for functional questions and coordination such as functional specification documentation, defects, and other questions

  • Create and maintain thorough, up-to-date, functional, and technical systems documentation for any and all customization and maintenance actions taken

  • Perform and document program unit tests based on sample data, stipulated functional test conditions, and stipulated expected results; resolve any issues of functionality (i.e., debug program logic errors)

To accomplish this, you will partner with stakeholders in our Supply Chain and Hardware teams, help define their needs, and translate those needs into system solutions. 


You have:

  • BS or MS in Information Systems, Computer Science, or equivalent

  • 10+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility

  • 10+ years of Oracle Supply Chain System implementation or post-production support (Oracle Cloud preferred; modules like Order Management, AR, Inventory, Costing, Procurement, Receiving)

  • Strong knowledge of Sales order, Shipping, Inventory, Costing processes

  • Experience in Manufacturing processes, like WIP 

  • Experience working with 3PLs, Contract manufacturers

  • Experience with Rest/Soap APIs 

  • Basic understanding of SQL, BI Publisher reports

  • An in-depth understanding of the set-up and architecture of Oracle Supply Chain, including workflow and concurrent manager

  • The ability to work autonomously or within a team

  • Effective communicator (written and oral) especially with business users, developers and management

  • Ability to explain complex issues / design  from both a technical and a business functional point of view

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources