Governance Policy Manager

  • San Francisco, CA
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Governance team oversees the Compliance team’s coordinated and overarching strategy for foundational compliance program elements that influence each area of the team. This position is responsible for owning a part of Square’s Compliance program by drafting, reviewing, and maintaining policies and procedures related to Square’s business. The Governance Policy Manager will work cross-functionally with Legal, Product Compliance, and business units to ensure that these policies comply with applicable laws, regulatory requirements, and other company policies and procedures. Additionally, the individual will be responsible for compliance requests related to independent program assessments, or state regulatory exams.

You will:

  • Stay current on regulatory and product changes in order to effectively update and/or create policies and procedures to comply with applicable laws, regulations, and business requirements 

  • Research relevant laws and regulations and work with Legal to provide regulatory guidance and interpretation

  • Communicate complex legal and regulatory concepts in a Square-friendly, audience-appropriate manner

  • Assist the team in preparing for independent program assessments or state regulatory exams, as well as the implementation of any remediation items

  • Leverage strong project management and organizational skills to iterate, implement and manage the Compliance team’s policy and procedure program


You have:

  • 4-year undergraduate degree (minimum)

  • Minimum of 3 years experience in compliance policy management and administration in one or more of the following areas: AML/CTF, consumer protection laws, and/or commercial / consumer lending

  • Familiarity with compliance management concepts (e.g., COSO, 3 Lines of Defense, etc.) 

  • Demonstrated ability to develop and implement new policies, strategies, and work processes across multiple operational units and business affiliates

  • Proven ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements

  • Excellent oral and technical writing skills

  • Strong ability to build relationships and establish trust and credibility with business leads, financial institution partners, and regulators through collaborative and independent initiatives

  • Experience in managing multifaceted projects using strong organizational, interpersonal and presentation skills

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources