Finance and Strategy, Customer Success Analyst, Seller Business
- St. Louis, MO, USA
Finance & Strategy is responsible for improving strategic, financial, and operational decision-making across Square. Our team’s core value is trust – we build it by making what is complex simple, and we do it with analysis that is accurate and easy-to-understand. Business partners appreciate our insight and trust us to help solve difficult problems. We believe good ideas can come from anywhere, and we’ll rely on you to collaborate with others, form intelligent opinions, and present your thoughts to decision-makers and company executives.
The Square Seller business provides products and services that helps sellers start, run, and grow their businesses and participate in the economy. The foundation of our offerings is a full service, managed payments offering and extends to include point-of-sale software and services that help sellers make informed business decisions on their orders, inventory, locations, employees, and customers.
We have grown rapidly to serve millions of sellers that represent a diverse set of industries and sizes, and span geographies including the United States, Canada, Japan, Australia, and the United Kingdom. The Seller team includes both product business teams, as well as go-to-market and operational functional teams.
Customer Success Team
Square's Customer Success Team is focused on providing world-class support that's always available—at the right times—but rarely needed. We solve scaling challenges across Square's products, for all types of customers, while adding value, driving customer happiness, and creating amazing experiences that result in our customers’ success. We help people engage in commerce and start, run, and grow their businesses.
Apply subject matter expertise of Square’s business model to 1) create analyses that facilitate clear and timely decision making, 2) forecast performance, including short- and long-term trends, 3) surface strategic insights for business partners, and 4) help inform Square’s investment capacity across a range of functions.
Synthesize data from SQL databases and collaborate cross-functionally across Product, Marketing, Accounting, and Business Intelligence (among other teams) to understand complex relationships between key drivers of our business.
Report and analyze business results and communicate key takeaways to senior stakeholders, including identifying opportunities or risks.
Manage headcount and operating expense budget processes to ensure investment allocation and resources are in alignment with Square’s strategic priorities.
Bachelor’s degree in Business, Finance, Accounting, Economics, or another relevant field
2 to 4 years of experience focused on financial modeling
Advanced proficiency in Excel (you should be prepared for an Excel modeling interview)
Excellent business acumen and communication skills
Ability to execute independently and engage with team members of all levels
Commitment to Square’s purpose of Economic Empowerment
Experience with SQL/comfort working with large data sets and creating data visualizations
Experience with software, internet, payments and/or financial technology industry