Brokerage Operations Specialist - Back Office

  • Portland, OR
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today’s banking system.

Job Description

We've recently introduced Cash App Investing and now you can instantly buy stock in your favorite companies with as little as $1 using our free fractional trading feature! We're hiring a Brokerage Operations Specialist to support our Back Office functions of our Broker-Dealer. This hire will be an integral part of our growing broker-dealer subsidiary, Cash App Investing LLC located in Portland Oregon. This role reports to the Brokerage Operations Manager and is responsible for performing the critical daily back-office functions of our broker-dealer including opening new accounts, reconciling trades, processing corporate actions notifications, and reviewing exceptions. The ideal candidate will be highly analytical, efficient, and able to work in a collaborative and fast-paced environment.

You will:

  • Review and open new brokerage account applications as needed with efficiency and accuracy

  • Observe and enhance the brokerage operations onboarding process to improve customer onboarding and risk strategies at scale 

  • Handle exception and reconciliation reports, and help execute risk reporting and controls 

  • Observe the accurate processing of corporate actions as needed and notify customers of relevant corporate actions

  • Resolve trade errors and process trade corrections in coordination with the Brokerage Operations and Engineering stakeholders 

  • Process all work daily to maintain excellent service levels; work in service queues to support Front-Office functions as needed and maintain SLAs

  • Maintain a close collaborative working relationship with our internal partners across all lines of business to scale Cash App Investing products, tools, and systems

  • Monitor and review daily exception reports, and evaluate findings using internal procedures

  • Review outgoing account transfers and close open positions or request transfer extensions

  • Proactively work with the Brokerage Operations manager to update policies and procedures and keep documents current

  • Manage and file records in compliance with the Firm’s record keeping policy

  • Manage special projects for audits and exams as needed in collaboration with the Brokerage Operations Manager


Must Have:

  • Licenses: Series 7, 63; ability to study for and obtain Series 24 within the first 3 months of hire

  • At least 2-3 years of experience in broker-dealer or financial operations 

  • Strong knowledge and respect for SEC/FINRA regulatory and compliance rules and regulations 

  • Strong appreciation and desire for innovation within the securities industry

  • Ability to quickly learn proprietary web-based back office applications

  • Strong analytical skills including ability to research, schedule, analyze and present findings

  • Strong attention to detail

  • A “trust, but verify” mentality 

  • A customer-first belief

  • Excellent verbal and written communication skills


Nice to Have:

  • Licenses: Series 66, Series 24 a plus

  • Experience working at a fast growth FinTech

  • Tech savvy, strong with G Suite, JIRA, and Confluence

  • Experience with SQL and / or Tableau

  • Experience working at or with a Carrying or Clearing Broker-Dealer

  • Excellent research skills including experience with online search tools

  • Bachelor’s in Finance, Economics, or similar area


What We Offer

  • Competitive salary and stock compensation

  • A comprehensive benefits package

  • The chance to power new and innovative investment products and democratize investing

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources