Credit Operations Manager - Australia

  • Melbourne, Australia
  • Full-time

Company Description

Our mission is simple: we want to help people everywhere start, run and grow a business. We’re a fast-moving global fintech company building the tools entrepreneurs need to simplify and streamline every business process, from accepting card payments and online invoicing to inventory management, real-time analytics, employee management and powerful data reporting. Now supporting millions of businesses worldwide, Square is recognised as a leader in financial technology, currently rated third in Fast Company’s 2018 edition of the World’s Most Innovative Companies. As we continue to expand globally, we are looking to drive that innovation further by scaling our smart, dedicated and passionate workforce in new markets. Square was founded in 2009 by Jack Dorsey and Jim McKelvey and is headquartered in San Francisco, with offices now operating across the United States, Canada, Japan, the UK, Ireland and Australia.

Job Description

We're seeking a highly-motivated Credit Operations Manager to build and grow a new cross-functional Credit Risk team. This position requires an in-depth understanding of the principles of portfolio and account level credit risk management. The candidate we hire must have a strong aptitude for developing strategy in new markets, working in partnership at all levels of an organisation, and for building strong relationships both internally and externally (including vendors, networks, government agencies, and regulators). 

You will:

  • Provide strategic planning for credit risk strategy, in close partnership with business leadership

  • Build and manage the workflow/workforce planning and development

  • Collaborate with risk, legal, compliance, and finance teams to set policies and reduce loss

  • Determine and track performance metrics and provide analysis and recommendations

  • Surface opportunities to improve tools, workflow and customer experience

  • Be a champion for your team through coaching, consistent feedback, teamwork, and leadership

  • Be energised by an entrepreneurial environment, which is persistent and resilient


You have:

  • 5 years of experience in lending or credit operations and/or credit card services

  • Previous experience in people management 

  • Experience with compliance and risk management within commercial lending environments

  • Strong empathic communication style and a desire to help customers find the best solution

  • The ability to adapt to new situations quickly and think on your feet

  • Detective-like mentality; simultaneous desire to help customers and obtain the truth

  • Excellent organisational and analytical skills, and a strong ability to communicate findings to cross-functional team members 

  • Must be a team-oriented individual with willingness to assist in training and development of new team members

  • Bachelor’s degree required

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.